1 reviews | Active since Nov 2016

15 Nov 2016, 21:03

Complaint

<p>I had an accident on the 27th of July. It w</p> <p>as raining big hail stone same day of the tembisa tornado. My insurance company (iwyze) said it was a write off. I have been wth them for 3 years n a couple of months n never claimed now they refuse to fix my car. Their reason is that front tyres are used up.. What I know is that even if tyres are brand new they can't balance on an icy road. The ice lasted for hours that day n it looked as if it was snow n they give me that reason that my front tyres were used up. I find this as unfair n a day light ******* and will get a second opinion to assess my car.</p>

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Replies (2)
iWYZE
iWYZE's reply17 Nov 2016, 10:05
Official

We confirm receipt of your Hello Peter complaint objection to your claim being rejected. We will be reviewing the merits of your vehicle condition and the outcome will be communicated with you soon. Should you have further enquiries regarding your claim, please contact us at ***. Please use your complaint reference number or your policy number as a reference when you contact us. We look forward to resolving this matter in a manner that you will find satisfactory. Regards. Rodwell - iWYZE Team

's update20 Nov 2016, 14:13
Reviewer Update

Hi Rodwell

i have sent my objection to complaints department ages ago n still unsatisfied with the response. I don't know if I should have used miracle to stop the storm or it was my duty to for see the storm n remain at work n waited for it to pass.. Why z it difficult to pay up for the damage on da car when it's a piece of cake to debit?