Client centricity doesnt exist at IWYZE insurance!

I am writing to express my severe dissatisfaction about the inadequate service that I'm receiving from Iwyze insurance.On the 27th of Sep 2014 - I was involved in an accident. I was injured and that led to my unconsciousness, therefore I had to be rushed to the nearest hospital.And in the midst of all that a break down company called Miami towlines - came to the scene and towed my vehicle. As soon as I was discharged from hospital I then called my insurance to advise them where the car was kept, and they advised me that they had contacted the breakdown in order to get the release fees.And they said they would get back to me in 2-3 days, because they were trying to negotiate the rates with the breakdown company - since they had overcharged for towing. However Iwyze took their own sweet time to take legal action And now I am the one who is in agony - they refused for car hire and were not even able to recover my valuables from the breakdown . I am still awaiting for the unknown court date. I am busy running after Iwyze without any accomplishment, Yet I am still paying my monthly premiums for past 6 months for the car that is not even in my possession. <br> Iwyze has disappointed so much