Claims Suspicion

This is bad service!<br> <br> For a claims assessment the agent sent by iWyze doubted everything I said about the house break in. He even claimed that he did not believe the break in was legitimate! Why do insurers fail to be compassionate during such a difficult time?! I cannot believe I am being treated with suspicion of ***** even before the facts are established! This is pathetic given I have been faithful in paying all my premiums since Aug 2012 and have not claimed in that period.<br> <br> Also the communication when registering a claim is not good. They say you can do it via SMS, online or by email, but they never responded to any of my messages via these avenues. I am upset already! The only thing I hope for is that they can pay the claim now and let me rest.