Claims solution compliment

Thank you to the Old Mutual iWyze Retentions and Claims team for great service in resolving an initially frustrating claim.

After registering my complaint on this platform I received a call from the Retentions Manager, Geraldo who ensured that he will get a Claims Manager to contact me on the same day to assist me. The claims Manager, Ntombi made contact. Apologised for the bad service experience during the claim process. Took further responsibility by ensuring that the claim is paid out.

I have already received the funds. Most importantly I am even happier that te trust I had with my preferred insurance company has been re- instilled. I also hope that all lessons learnt during this experience will be used for training and coaching purposes by the team.

Thanks to the iWyze team.