CLAIMS QUERY

I have a policy with IYWZE for my car which has just been written off due to the damage caused by one of the IMPERIAL truck drivers. IMPERIAL has acknowledged liability. <br> I lodged a claim with IYWZE and a day later I got an SMS stating that somebody has made an enquiry in my name with TRANSUNION. I pulled my report from TRANSUNION as I subscribe annually with them therefore I have access to my report any time I need it. <br> I discovered that IWYZE claims department has made the enquiry. The lady who made the enquiry was PALESA KEKANA, I called IWYZE and spoke to Palesa who advised me that they wanted to check whether the details given to them @ inception such as whether I had judgments or not are still the same, she further advised that if they differ they could repudiate my claim. I complained and ultimately her team leader LYSANDRA VENTER got involved, we exchanged emails. I asked them to give me the call recordings between myself and PALESA and the call I made at inception when I took the policy, I also requested an extract from the policy document which states what they are saying, up to now I have not received this information. WHY ITC WITHOUT OUR CONSENT???