Claims
Most horrible, they are always on time with collecting and yet when it comes to paying claims they seem to loose them in the system or deny they are even there... I would not recommend IWYZE to anyone at the moment as they just want money. Call centre agents aren't helpful either as you hold for more than 30 minutes.
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Replies (2)
iWYZE's replyOfficial
16 Nov 2021, 12:58Dear Ndindi
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the team for urgent assistance. Kind regards
The iWYZE Team
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the team for urgent assistance. Kind regards
The iWYZE Team
iWYZE's reply16 Nov 2021, 12:58
Official
Dear Ndindi
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the team for urgent assistance. Kind regards
The iWYZE Team
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the team for urgent assistance. Kind regards
The iWYZE Team
's updateReviewer Update
16 Nov 2021, 15:09It's unfortunate that it's not an isolated case. This is unfortunately the second one for me as same thing happened with my buildings claim and only after ample follow ups on my side with consultants not being able to give me answers or finding my claim on system I eventually got lucky and was sorted and this was after builders shutdown and here I was with a broken sliding door running around to get it sorted so that I can go on holidays. With this one it's been almost an month since approval, a full month with claim lodged and even today was told its not on system, only when I insisted becoz I had been copied on submitted signed approval was the consultant able to help me, that after holding for a good 30minutes. To make matters worse this is a Tyre claim meaning I have had to pay from my own pocket to replace a Tyre where's its insured as I can't travel with my kids with no spare Tyre. Really apologize don't fix this at all, something needs to be done and as soon as yesterday.
's update16 Nov 2021, 15:09
Reviewer Update
It's unfortunate that it's not an isolated case. This is unfortunately the second one for me as same thing happened with my buildings claim and only after ample follow ups on my side with consultants not being able to give me answers or finding my claim on system I eventually got lucky and was sorted and this was after builders shutdown and here I was with a broken sliding door running around to get it sorted so that I can go on holidays. With this one it's been almost an month since approval, a full month with claim lodged and even today was told its not on system, only when I insisted becoz I had been copied on submitted signed approval was the consultant able to help me, that after holding for a good 30minutes. To make matters worse this is a Tyre claim meaning I have had to pay from my own pocket to replace a Tyre where's its insured as I can't travel with my kids with no spare Tyre. Really apologize don't fix this at all, something needs to be done and as soon as yesterday.