CLAIMS COMPLAINT IWYZE

I am an unhappy IWYZE client so to cancel my insurance with them after the approval of my Rim and Tyre claim which i am struggling to get an approval for, where as i have done everything thing Auto Magic had requested me to do in order for my claim to be assessed and approved.

Frankly IWYZE is the worse insurance i have ever dealt with in my life for the fact that for a simple claim like a tyre replacement one is expected to waiting for 5 to 7 working days for the claim to be processed that on it's own it ridiculours where with other VAP company it only takes them 3 to 4 hours to assess and approve your claim so you can continue with your life.

I have been in the call since the morning trying to get hold of IWYZE claim department which I am still right not as i am caller 5 since 12:30 so if it take them that long to push their line and answer our calls, they it says much about their custtomer service is pathetic and i would not even refer anyone to ever join nor take any cover with IYWZE if this is the service and experience one has to endure when putting in a claim.

I hope my claim for only R 2000.00 will be process and approved today in order for me to be able to change my tyre as i am not will to used my money again, as this is the norm with their claim process. you use your money to pay and they will only reimburse you two months down the line after you have foght with them.

Custormer Service i rate them Zero, they need to up their game to try and impress their clients if they will still have any, as for me after this claim i am cancelling and going back to SANTAM where i know my claim will be treated with urgency and as client we are valued. Current claim number in question : IWYZTIWB200147, are waiting a simple approval from Liesel Diergaardt who is so unrecheable when contacted.

Looking for your assistance on the matter, as it's the festive season and i need to travel back home in limpopo tomorrow morning.