Claim submitted 9 days ago but nothing happening

Ive done insurance claims and this is the worst ever, 9 days ago submitted a claim and nothing on your side, to date your consultants keep shifting the blaim on the assessors, since the assesor is poor in doing why not drop them and use another assessor this is totally unacceptable. I just wonder if had a huge issue like my roof had blown over meaning id be sitting all these days without a roof even though I have a roof. Come on guys please do better.