LM
Lwando M
1 reviews | Active since Oct 2022
17 Jun 2025, 13:45
claim rejection
C***
I submitted a complaint to iWYZE on the 4th of June in regard to my claim, i have'nt recieved any feedback. they quicly remove any complaints on hellopeter with a generic answer as if the matter would be attended too.
I requested a review on my claim and a voice recording from the point of sale, there is no response.
KR Lwando Mdikane ***
Helpful (0)
Replies (3)0
Replies (3)
iWYZE's replyOfficial
17 Jun 2025, 13:49Dear Lwando,
We’re sorry your experience with us was disappointing. Your feedback is being taken seriously, and we’re here to assist you.
Regards,
The iWYZE Team
We’re sorry your experience with us was disappointing. Your feedback is being taken seriously, and we’re here to assist you.
Regards,
The iWYZE Team
iWYZE's reply17 Jun 2025, 13:49
Official
Dear Lwando,
We’re sorry your experience with us was disappointing. Your feedback is being taken seriously, and we’re here to assist you.
Regards,
The iWYZE Team
We’re sorry your experience with us was disappointing. Your feedback is being taken seriously, and we’re here to assist you.
Regards,
The iWYZE Team
LM
Lwando M's updateReviewer Update
17 Jun 2025, 14:25This is the generic response I am referring to, for the past two months of struggling without a car
LM
Lwando M's update17 Jun 2025, 14:25
Reviewer Update
This is the generic response I am referring to, for the past two months of struggling without a car
LM
Lwando M's updateReviewer Update
18 Jun 2025, 18:54C ***
Yesterday after posting a review on Hellopeter , I recieved a call from Aubrey Ncube an Ombudsman & internal arbitration SPECIALIST FROM Iwyze who advised me that he listened to my call and sent back the request to claims department to review my claim based on his findings, HIS FINDINGS WERE ENOUGH FOR HIM TO SEND IT BACK TO CLAIMS. I requested to listen to the same voice recording but today i recieved a second letter of a scripted conversation, uncertain as to whether its the same conversation that took place between myself and their consultant. WHY WILL OLD MUTUAL IWYZE ONLY SEND ME MY POLICY AND TERMS AND CONDITIONS AT A STAGE I HAVE SUBMITTED A CLAIM AND WHY WON'T THEY ALLOW ME TO LISTEN TO THE VOICE RECORDING??
KR
LWANDO
Yesterday after posting a review on Hellopeter , I recieved a call from Aubrey Ncube an Ombudsman & internal arbitration SPECIALIST FROM Iwyze who advised me that he listened to my call and sent back the request to claims department to review my claim based on his findings, HIS FINDINGS WERE ENOUGH FOR HIM TO SEND IT BACK TO CLAIMS. I requested to listen to the same voice recording but today i recieved a second letter of a scripted conversation, uncertain as to whether its the same conversation that took place between myself and their consultant. WHY WILL OLD MUTUAL IWYZE ONLY SEND ME MY POLICY AND TERMS AND CONDITIONS AT A STAGE I HAVE SUBMITTED A CLAIM AND WHY WON'T THEY ALLOW ME TO LISTEN TO THE VOICE RECORDING??
KR
LWANDO
LM
Lwando M's update18 Jun 2025, 18:54
Reviewer Update
C ***
Yesterday after posting a review on Hellopeter , I recieved a call from Aubrey Ncube an Ombudsman & internal arbitration SPECIALIST FROM Iwyze who advised me that he listened to my call and sent back the request to claims department to review my claim based on his findings, HIS FINDINGS WERE ENOUGH FOR HIM TO SEND IT BACK TO CLAIMS. I requested to listen to the same voice recording but today i recieved a second letter of a scripted conversation, uncertain as to whether its the same conversation that took place between myself and their consultant. WHY WILL OLD MUTUAL IWYZE ONLY SEND ME MY POLICY AND TERMS AND CONDITIONS AT A STAGE I HAVE SUBMITTED A CLAIM AND WHY WON'T THEY ALLOW ME TO LISTEN TO THE VOICE RECORDING??
KR
LWANDO
Yesterday after posting a review on Hellopeter , I recieved a call from Aubrey Ncube an Ombudsman & internal arbitration SPECIALIST FROM Iwyze who advised me that he listened to my call and sent back the request to claims department to review my claim based on his findings, HIS FINDINGS WERE ENOUGH FOR HIM TO SEND IT BACK TO CLAIMS. I requested to listen to the same voice recording but today i recieved a second letter of a scripted conversation, uncertain as to whether its the same conversation that took place between myself and their consultant. WHY WILL OLD MUTUAL IWYZE ONLY SEND ME MY POLICY AND TERMS AND CONDITIONS AT A STAGE I HAVE SUBMITTED A CLAIM AND WHY WON'T THEY ALLOW ME TO LISTEN TO THE VOICE RECORDING??
KR
LWANDO