Claim rejected without any investigation

<p>I called Iwyze to log a claim for my TV yesterday. Firstly I was not able to get hold of anyone to assist me the first three times I called. A woman frrom Iwyse called me today to ask me a few questions about the incident surrounding my TV. We had put the TV on last week, there was a loud 'bang' and then the TV refused to come on again. She told me, in no uncertain terms that my claim would be rejected because there was no power surge or lightning or other event that would contribute to the TV blowing off. How would she know???? Surely someone needs to come over and check exactly what happened??? How did she know there was no lightning or power surge if no one has checked? Terrible service from Iwyse. The consultant was unhelpful and rude. I have already made enquiries to cancel this policy. What a waste of time and money.</p>