Claim ref 888590

I have sent an email to the online email on the 7 march 2016 regarding a claim on my car with reference 888590. Also spoke to an agent whom promised to get back to me and never did. i am very disappointed that after making a call to them and sending an email which came back with an automated response no one has actually tried to make contact. i regard myself as a good customer but the service i receive from your staff is ***. When i spoke to the lady over the phone she told me that my claim was old and the lady who has initially opened the case is no longer employed by iwyse. She will have to refer my case to her manager and get back to me however it's been 3 days now and she or her so called manager have not made contact. and the automated response promised a maximum of 2 days turnaround which is not true. Please assist on getting my claim resolved ASAP. the reference number of the automated response is ***0. Unfortunately i did not take the name of the lady whom i spoke to. However i believe with the reference numbers provided you will be able to pick up on your system who has opened my profile on the 7 March 2016. Thanking you indavance