Claim Process Via the Hub unable to Load Claim

I have been struggling to load my claim with iwyze for the past two days. Immediately after the incident I called Iywze and was directed to the hub. I registered and loaded my claim however there is an error message which prevents me from loading the claim. I have done this multiple times I have called numerous times and requested call back numerous times. Noone has called me yet I have 30 days to claim from the date of the incident. This is unacceptable we pay premiums but we cannot get hold of Iyzwe when we need assistance unacceptable appalling service.