Claim Process is the worst

Got involved in an accident on the 22nd of December and have been flowing up on my claim every time i would call a different story will be given to me and to realize that those stories are not even true , i was told that the report will be finalized on the 3rd of January third of January has passed, and again was told on the 6th that it should be done by the 7th or 8th both dates have as well passed without anything done on my claim and i use the car for work purpose i even extended my leave with a week thinking that i would go back to Gauteng with the car in my position as the distance between where the car is which i probably dont know if its true and where i work is too much, so when taking the policy i always regarded oldmutual as a reputable dealer but their service have let me down always promised to be called back but its happen less often that it should even today i was told someone will call me immediately after 10 its past 3 already