Claim process dragging

I promised to keep people posted about my experience after I was hijacked on the 14th of August. I must say it started off great, Salome was very helpful. it has been a month now and I still haven't received my payout, its a month later, vehicle was recovered same day, they wrote it off weeks ago but seems they dragging their feet to payout. I am very disappointed, Oldmutual is a big brand, I personally have my life cover with them, funeral cover, education plan and my vehicle. I would have done anything for my car that day bust I had to fight for my life for the sake of my daughter. Maybe I am stupid but a claim shouldn't take that long. I am in the motor industry and and my colleagues' and customers have never heard of what I am going through. Iwyze is playing games with people and its not fair, I want to forget and stop talking about this hijack, how do I do that if I have to call Iwyze everyday. on the 1st I was debited but I don't have a car, am I going to get debited every month because it seems like this is going to take the whole year. I am still just giving a review on Hellopeter because like I said I trust the brand, but eventually my trust will go out the window. Stop treating your clients like just a claim number, we human beings. I have also noticed you don't reply to bad reviews so I wont be surprised.