TM
Themba M

1 reviews | Active since Jan 2021

21 Jul 2021, 22:46

Claim Process

I got this insurance because I was told it was one of the best, as a person who believes in word of mouth. I went for it. I paid my premiums without any hustles, I would even call to ask them to debit my account when they didn't.

Two months later I got in a car accident. I was told that the process will take 10 working days. I remained patient, even though financially I was broke due to transportation to work. I requested a car hire but however it was a manual transmission. I had to pay a difference of R140 per day for 15 days to get an automatic transmission.

I called the IWyze everyday to ask for feedback. But there was no much progress. This was the time I learned that these guys are good when it comes to marketing the product. When it comes to delivering the results, they will take their time, just know you are on your own, you are to see how you make it work. What's more frustrating and painful is getting more into debts, trying get to work, starting to wonder if I made THE WISE INSURANCE CHOICE.

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Replies (3)
iWYZE
iWYZE's reply22 Jul 2021, 12:59
Official
Dear Themba We acknowledge receipt of your complaint and the contents are noted. Please be assured that we have directed your request to the relevant department for urgent assistance.  Kind regards The iWYZE Team
TM
Themba M's update05 Aug 2021, 21:04
Reviewer Update
I would like to come forward and extend my gratitude to Patricia Mangera. She went out her way to make sure that my query is resolved promptly.

She has one of the best customer service skills, that I wish some of the people in her industry would have.

She is part of the reason that I have reactivate my policy with IWYZE.

IWYZE is lucky to have an employee like her.
iWYZE
iWYZE's reply06 Aug 2021, 09:56
Official
Dear Themba

Thank you for sharing your service experience with us, we will surely share your positive words with Patricia and the team!
  
Regards
 
The iWYZE Team