Claim: Poor service

I app**** for my claim on the 9 June if not 10th June 2021.

When I was talking to the consultant, he told me that my excess will be 13500 which is 4500 basic, 4500 for claiming within less than six months and 4500 because my license is less than three years old.

I was shocked by the new information about my excess because the guy who was selling me insurance only told me about the basic excess of 4500. I went and read my policy and noted that the information was there. I didn’t dispute that because I signed the policy and it is a lesson learnt on my side to never trust insurance sellers because they don’t disclose all the information to us they just want to make sales.

Their assessor submitted the report on the 11th June report 2021 to Iwyze .

I called Iwyze almost every day for the rest of June, I was just receiving the same answer that my claim is being assessed and I will the feedback on a certain date.

Come the date they promise to give me feedback, no one contact me. I call Iwyze every day still receiving the same answer that my claim is being assessed by a senior consultant.

My claim was given to different people, I don’t know why maybe it is a complicated claim.

Only the 5 July 2021 I received a call from another consultant saying that my claim has been given to him.

He will go and access the car for the damages and check the accident scene.

I have been incurring costs of moving around to work and other movements and calling them for a month now, bolt is coming expensive to use. They debited their monthly instalments and it went through.

The constant sent me a email on the 12 July 2021 saying that he has submitted the information to the Technical department and it take time for them to give feedback.

Meaning I can go another month without knowing if my car is going to be fixed or not.

It is very frustrating to get poor service from the people you trusted with your money.