Claim payout

<p> I have reported a house break in on June 2. The consultants were advising me differently every time I called the call centre. The assessor came and had submitted my claims....today the 17/06/2016 still no authority, after numerous follow up, i received an answer the assessor`s mandate is above his limit.... Really? How long does it take? i didnt expect that poor service delivery especially form OLD MUTUAL</p>