CLAIM NOT TAKING SERIUOSLY/ATTENDED TO BY IWYZE -OLD MUTUAL

I'm disgusted and disappointed about the service I have received from Iwyze. I have been their client for almost 10 years. Never missed a payment but now it's time for me to make a claim. I'm being treated like a second citizen. 1. On the 29th of July I made a claim for my electronics via telephone and the consultant responded by saying that he will send me an email with all the required document for my claim. He never sent the email. I made a followup on the 3rd day. Then i was told i need to send photos of the damage electronics. Which I did. Again made a followup and was told the person handling my claim is Jeremia Lenong. This Jeremia responded that I must send photo which I did. There after I have NEVER EVER HEARD from him. What pains me is I have spent so much money to ensure that I case of any u foreseen situation one can be able to make a claim. The sad part is IWYZE They make themselves to be a reputable company where else they are not. I WILL NEVER RECOMMEND THEM TO ANYBODY. 2. This Jeremia promised to send a technician/accessor but nothing not sure not sure if wheen he checked on their system he noticed that I am a pensioner hence he NEVER took me seriously. 3. How can you trust such company that is part of OM and treats its customers like this!