CLAIM NOT ATTENDED TO MORE THEN 1 MONTH LATER

We registered a claim for a damaged TV on the 09/01/2018, today is the 17/02/18. We still have no TV. The worst service we have ever received. We had a claim before for contents and they also took their own sweet time. Then when I called in to complain they say we don't have the cover to accidental damage on the contents. I asked them where is it written on the policy, they say no where but we should just know that, I then asked were we advised they say they don't know, I asked for the call till today no call and no feedback. I got a call from the complaints department 2 weeks ago requesting we give them time to look into this, till today no feedback. The service is not only bad but they are *****. Maybe now they will respond cause I have sent emails requesting for feedback or update they just don't care. They cant pay out a claim for R2900, it makes me wonder how may people are still awaiting and what are they doing with our premiums. We have been insured with them since 2011 and this is not the service we expect. This is the 3rd claim we have had and small claims but Iwyze is the worst insurance company ever. If your insured there you must move your insurance cause this is the service they give clients who have been loyal to them.