Claim nightmare

Iwyze claim process was a nightmare, I have spend 3 months airtime in 2 weeks. I had to keep calling for them to attend to my case. A day after the accident I contacted claims department every hour from 9 am till 13:00 to arrange courtesy car , whenever I called I was told they will get back to me in ten minutes but that never materialized instead I was the one who had to make follow up calls. Their lack of sense of urgency affected me negatively, still my vehicle is not fixed and l was forced to extend the courtesy car hire beyond normal 30 days at my own expense as I work in the industry that provide essential services. I was promised that the courtesy car reservation duration will be sorted and communicated to Avis. Even today I still didn't receive confirmation of extension to the full 30 days. When I visited Avis on 26 March I was told that they didn't receive any extension request whereas I received a confirmation sms from iwyze still with a wrong date though (I.e. 26 days booking). Iwyze failed to fix my vehicle on time and failed to make proper arrangements with regards to courtesy car extension. I will unfortunately bear extra costs myself. I need to return the vehicle a weekend after the lockdown meaning I will still spend a week or two without any vehicle to drive to work as panelbeater haven't started working on my vehicle. I honestly regret changing my insurer, iwyze is affordable and quick at providing quotes but terrible at assisting clients. All I can say is that I got poor customer service. With previous insurer (Outsurance ) the service was great however I only switched due to premium hikes.