BH
Bradley H

1 reviews | Active since Nov 2019

12 May 2023, 13:08

Claim Lost Due To Credit Check Done On Me Without Giving Consent

I had a claim with Iwyse and my partner is the policy holder and the only named driver on the policy. The assessor requested my wife to sign a consent form in order to complete an investigation. My wife signed the consent form and sent it back to him. "Modupi Mogano" I did not sign it cause it was not asked of me to do so. The assessor went ahead and retrieved information under my name. Is this not against the Popia act?

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Replies (1)
iWYZE
iWYZE's reply12 May 2023, 13:14
Official
Dear Bradley
 
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
Please be assured that we have directed your request to the claims team for urgent assistance. 
 
Kind regards 
The iWYZE Team