Claim in process for over 3 months

Incredibly disappointing claims process I reversed onto someone car and submitted a claim on 29 July. The 3rd party submitted all the required information. This is what has happened since then 1. Absolutely no contact with either me or 3rd party 2. You are sent Pillar to post when you call 3. Eventually, you speak to someome and you get an email. Saying the claim will be finalised within 5 working days. A Nivesh Pather was assigned to mine 4. Assign a few hours to get hold of Nivesh Pather on the phone. Afterwich you will receive an email stating that claim will be finalised within 5 days 5. The last email I received stating such was 30 September. 6. The 3rd party has since had to fix his car out of pocket. 7. Now: I need to repay the 3rd party directly as he is now tired of the back and forth with Iwyze 8. Then: Whilst stil paying my premium, embark on a journey to recover the funds from Iwyze 9. Later: Once this is settled, definitely leaving Iwyze

The service is incredibly disappointing, the hassle is not worth paying a few rands more to a reputable company who will be there for you when you need them.