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Zanele N
1 reviews | Active since Feb 2021
09 Sept 2022, 13:37
Claim delayed
On the 29th of August 2022,i launched a claim at old mutual iwyze for my car, ever since today no one is communicating with me even kaashifa Pandor who they said is dealing with my issue has never called or emailed me. The one lady I called and talk to said they still validating. So my worry now is why it taking so long to validate whereas if I'm joining they don't hasitate to debit. I'm so disappointed at this company, I even regret the day I joined it.
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Replies (2)
iWYZE's replyOfficial
12 Sept 2022, 17:38Dear Zanele We acknowledge receipt of your complaint and the contents are duly noted.
We’re sorry to learn that our service has disappointed you. Please note that we have escalated your complaint to the claims team for urgent assistance. RegardsThe iWYZE Team
We’re sorry to learn that our service has disappointed you. Please note that we have escalated your complaint to the claims team for urgent assistance. RegardsThe iWYZE Team
iWYZE's reply12 Sept 2022, 17:38
Official
Dear Zanele We acknowledge receipt of your complaint and the contents are duly noted.
We’re sorry to learn that our service has disappointed you. Please note that we have escalated your complaint to the claims team for urgent assistance. RegardsThe iWYZE Team
We’re sorry to learn that our service has disappointed you. Please note that we have escalated your complaint to the claims team for urgent assistance. RegardsThe iWYZE Team
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Zanele N's updateReviewer Update
23 Sept 2022, 14:33After I had difficulties with my claim, I finally got help from a lady by Kokeletso Moloi at repair department who came to my rescue and help me wholeheartedly. I really appreciated her help. Thank you so much my sister.
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Zanele N's update23 Sept 2022, 14:33
Reviewer Update
After I had difficulties with my claim, I finally got help from a lady by Kokeletso Moloi at repair department who came to my rescue and help me wholeheartedly. I really appreciated her help. Thank you so much my sister.