Claim Complain

I utterly feel belittled and not taken seriously with my claim

After long back and forth conversations with Palesa Nakedi

Having discussed the concerns of the pricing of the damages on my car she is now ignoring my calls and not giving me feedback , On that note I am still awaiting a call from her manager Keisha Msiza

My concern is that only digital assessment was conducted and I believe it’s not a true reflection of what my damages are if I would have to compare it to the attached which I got from 2 different panel beaters.

Please explain as I have highlighted to Palesa that even with a naked eye, I can see its impossible for my damages to be that amount due to the dent as well. How possible is that?

And to date I have not yet received feedback and it seem this matter is not taken into consideration

Her response was as below from the assessor The big difference between our assessment and the clients quotes are that the Sp’s quoted to replace the back fender. We’ve allowed a repair first before we start to cut and weld on a client’s vehicle. If the repairer can’t repair the fender 100% we will authorize for a replacement. Should there be further damages or it is not fixed well whose responsibility is it then ? Why is it difficult to arrange for a physical assessment as I have requested

Your Service is not of the best I must say and want this to be attended to. If i don't get feedback by tomorrow i have no choice but to escalate it to Ombudsman .