AB
Aiseng B
1 reviews | Active since Mar 2013
17 Feb 2016, 12:18
claim
i put on a windscreen claim on the 3rd February 2016 and nothing has happened. i tried calling iwyze several times and everytime they tell me that asanda is not available as he is the one who is responsible for the claim. i even think of taking my insurance somewhere. the service is poor.
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iWYZE's replyOfficial
25 Feb 2016, 10:57Hello aiseng,
We do again apologies for the poor claim communication. We were advised that Asanda tried on numerous occasions to get hold of you to give feedback on your claim but could not reach you on your cell and landline. This is no excuse as our claims consultants know that if they cannot get hold of our clients, they should also send an SMS.
We can confirm that this matter was discussed with Asanda in the presence of his team manager.
We have also received confirmation that your windscreen was replaced and trust that the job was done satisfactory.
Best regards,
Rodwell
iWYZE Team
We do again apologies for the poor claim communication. We were advised that Asanda tried on numerous occasions to get hold of you to give feedback on your claim but could not reach you on your cell and landline. This is no excuse as our claims consultants know that if they cannot get hold of our clients, they should also send an SMS.
We can confirm that this matter was discussed with Asanda in the presence of his team manager.
We have also received confirmation that your windscreen was replaced and trust that the job was done satisfactory.
Best regards,
Rodwell
iWYZE Team
iWYZE's reply25 Feb 2016, 10:57
Official
Hello aiseng,
We do again apologies for the poor claim communication. We were advised that Asanda tried on numerous occasions to get hold of you to give feedback on your claim but could not reach you on your cell and landline. This is no excuse as our claims consultants know that if they cannot get hold of our clients, they should also send an SMS.
We can confirm that this matter was discussed with Asanda in the presence of his team manager.
We have also received confirmation that your windscreen was replaced and trust that the job was done satisfactory.
Best regards,
Rodwell
iWYZE Team
We do again apologies for the poor claim communication. We were advised that Asanda tried on numerous occasions to get hold of you to give feedback on your claim but could not reach you on your cell and landline. This is no excuse as our claims consultants know that if they cannot get hold of our clients, they should also send an SMS.
We can confirm that this matter was discussed with Asanda in the presence of his team manager.
We have also received confirmation that your windscreen was replaced and trust that the job was done satisfactory.
Best regards,
Rodwell
iWYZE Team