Claim

I had an accident on the 30th of June, till today there's no way forward regarding my claim all they did was to tow the car to the panel beater, everytime when i call, i'm told that i will be called back none of that has happened, i was told Rian Potgieter is handling my claim, i called him he said he will call me back, since then he hasn't been answering my calls. Now i don't know what to do please help, my car is where ever just kept there for nothing