Circus paid monthly

having been in contact with Iwyze for the past 8 months since they towed my mother's car early December, I am displeased with their service and persistence in getting cases resolved,

they have appointed an external assessor by the name Straighthrough whom are absolutely useless and rude, I had a discussion with them this morning on the quality of the repairs, delays and now the medical bills that are now piling up dude to knee issues that have in the 8 months developed.

there has been several back and forth between the insurer, the assessors and the repairers and all have not been fruitful, no single entity is taking accountability on the delays and the service that is not being rendered whilst they continue to debit money on a monthly basis.

the repairer (Sunshine panel beaters) have lead a story of delays for parts being delivered from Germany of which I took the initiative to attend to personally and the parts were delivered within a week,.

The Assessors (straighthrough) kept telling me about how they rely on their digital platforms to get such cases resolved, the same platform that they requested new progress imagery from the repairer and that did not work out until they asked me for the pictures via Whatsapp. they couldn't answer some of the questions I put to them to a point where when I asked these questions they were asking me to understand.

Fact of the matter here is that my Mother is being taken advantage of due to her age or understanding of the aspect thereof,and I refuse to let this happen as she is being inconvenienced and now sick as she has to find other ways to commute to work.

Iwyze the worst of the bunch here,.....I called them with this feedback and they put me on hold for a good 20min until I decided to end the call. after an hour I still have not received a call back. as an entity why add a 3rd party to a claim you are fully capable of resolving yourself and now you have an entity that is fully failing to provide you with feedback on a claim that you handed over to them.