Cash back NOT paid

Good day.

I request urgent assistance in a matter that has pending for the past two months ref numbers : ********** 7 and ********** 4

I was initially advised that tbe cash back payment would be due August, only to be told that payment would be made 45 days later.

This period has lapsed and have been advised of a different date (09/11/18) without any logical explanation as to why the payment was not made.

I find this service not only unprofessional but highly disappointing. Whenever there is payment to be made to myself I am given a run around however you are happy to deduct money on a monthly basis. And if I were to miss a payment I am instantly advised that my insurance cover will be affected. But you can miss the payment due date, payment due to me : with no consequences. I shudder to think what I will go through should I ever have to claim.

I am eagerly waiting for the next excuse why the payment won't be made by the 9/11/18 as promised. Ps: To think I have been with you in excess of 6 years , when my 1st payback was due I was told that I didn't qualify due to Iwyze not debiting the correct account as I had changed my banking details mind you I had notified you.

Please investigate and contact me