Cash Back Bonus

I have been a client of Old Mutual iWyze for a good couple of years now. When I first signed up with them, I believed they were better than the other insurance companies on the market because of their unique products. I was terribly mistaken. Firstly, they overcharged me on my premium for the first 2 years, which they had to reimburse me after I picked up the error. Secondly, when my geyser burst in 2016, the service provider they sent to replace my geyser & repair my ceiling did a terrible job causing me more grief than anything else. iWyze as well as 24Fix whom they used, refused to take responsibility for the bad workmanship & I had to see to further repairs myself. What's the point of having insurance? Thirdly, when I was sent my updated policy schedule in August 2017, it indicated I would receive a Cash back bonus in October 2017. I called iWyze the week of 22 October 2017 & was advised I would receive payment during the first week of November 2017. When I called in this morning 20-11-2017, the consultant advised me that my policy was not updated since 2016 & the Cash back bonus will not be paid out this year. There was an error. What kind of ill equipped admin system is iWyze using, that they can update your schedule to increase your yearly premium, but fail to update or inform their clients about changes to their policies? Fourthly, I have an existing query with iWyze since August 2017 & no one has gotten to me with feedback or a way forward concerning this 3 month old query. I received 1 phone call from a consultant in the escalations department & then no communication after that call.

Old Mutual/iWyze has no care or concern for their clients, yet they are quick to get on the phone & call them when a payment is late or is skipped. Not that I am guilty where skipping payments is concerned, which makes receiving no feedback so much more frustrating. I am a paying client!

Your service is disappointing to say the least and your company is not client centric at all. I can assure you that my policy with iWyze will be cancelled by the time this week is done.