1 reviews | Active since Jul 2020
Car not drivable after repairs
Was involved in a car accident on the 22 Jan 2025, head-on collusion. Put a claim (***) and it was approved, and a Panel Beater was approved to fixed it. The work was done and I collected the car on Friday the 14 Mar 2025. Didn't use the car for the week since I was working remotely. Just drove it for a short distance. Started using it on the 24 March as I was driving to the office, it complained about water level, bought anti-freezer and refill. On the 26 March, same problem, overheating, put anti-freezer again. On Thursday the 27, same thing, then I called the panel beater, I was advised to bring it back the following day, Friday 28 Mar 2025, as I was driving I couldn't reach the place, they send a tow truck to lift it up. I asked them if they test drive it before releasing it and I was told that they are not allowed to test drive customers vehicles. Maybe they could have picked up the overheating issue since they replaced the radiator. To date I haven't received it (15 April 2025). I am told that the Water pump need replacement and it wasn't part of the accident damage and my car is old. Was supposed to travel now in Easter, but I can't, since they took the car on 28 Mar 2025 and nothing has happened.
Apologies for not meeting your expectations. Let’s work together to make things right—please get in touch with us.
Kind regards,
The IWYZE Team
Apologies for not meeting your expectations. Let’s work together to make things right—please get in touch with us.
Kind regards,
The IWYZE Team
