Car insurance claim with iwyze

I've been calling requesting a feed back from insurance seens November about my car claim they promised to call back no one bothered to call me seens they are experiencing a volume number of call its been 3 months now my car stuck on panelbeater and nothing happening and what I received from my insurance is the increase of my premium from R850 now R1400 but my car still stands on the panelbeater every time am wasting Rands on air time trying to get a assist