Car Insurance Claim unresolved

Submited a claim with Iwyze car insurance in September 2021. They took it to accredited panel beater in Kuruman, their was noise from underneath the car when hit a pothole. The panel beater could not fix the problem. Was informed when receive the car I should take it to the nearest Hyundai at own costs if still making noise, will be reimbursed if they find fault that was related to the incident. Car was taken there and report was send to me, the manufacturer informed me that the steering rack needed to be replaced.

I sent the report and quotation to iWYZE on the 11 November 2021. Till today I have not heard from. I sent mails, called and everytime am informed that they still waiting on the assessor. They will call me back. It's almost a month now that I have been waiting no assistance at all.