Car insurance claim. Poor service lack of communication

I have done a claim on the 3rd of May, no pay out has been done, no communication whatsoever. It is so frustrating that you don't even care about clients. Your call center was so quick to tell me about the 10 working days turnaround , until today I don't know anything regarding the outcome of my claim. I have to constantly be the one contacting them, only to be told that it's with the review Manager, for how long I don't know.