XM
Xolile M
1 reviews | Active since Sept 2023
14 Sept 2023, 19:16
Car insurance claim
Hi Xolile Mcunu
I have a car insurance with old mutual last I was involved in a accident on the 1 August 2023, I filed my claim on the 11 August 2023, they never came back to until the the 5 September 2023, asking for my identity card copy and the AR with the sketch I sent it to them same day they promised to call later the very same day, but they didn't until the 12 September 2023 they sent another email saying I must draw my own sketch, today while I was busy drawing the sketch they sent an email saying my claim is rejected due failing to submit my sketch, they did not give me time frame, it is not even 48 hour.
Please help what must I do now
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Replies (2)
iWYZE's replyOfficial
15 Sept 2023, 08:39Dear Xolile
We acknowledge receipt of your complaint, and the contents are duly noted.
We’re sorry to learn that our service has disappointed you.
Please be assured that we have directed your request to the for urgent assistance.
Regards
The iWYZE Team
iWYZE's reply15 Sept 2023, 08:39
Official
Dear Xolile
We acknowledge receipt of your complaint, and the contents are duly noted.
We’re sorry to learn that our service has disappointed you.
Please be assured that we have directed your request to the for urgent assistance.
Regards
The iWYZE Team
XM
Xolile M's updateReviewer Update
18 Oct 2023, 06:45Good morning
Hope all is well
Ever since I layed a complain, the claim was reopened but I am not getting any feedback, I have been sending emails to claims department and consultant responsible for the, but I am not getting any response.
Is this how old mutual treat the customers, the debit order goes of every month but I am not getting any satisfaction.
Hope all is well
Ever since I layed a complain, the claim was reopened but I am not getting any feedback, I have been sending emails to claims department and consultant responsible for the, but I am not getting any response.
Is this how old mutual treat the customers, the debit order goes of every month but I am not getting any satisfaction.
XM
Xolile M's update18 Oct 2023, 06:45
Reviewer Update
Good morning
Hope all is well
Ever since I layed a complain, the claim was reopened but I am not getting any feedback, I have been sending emails to claims department and consultant responsible for the, but I am not getting any response.
Is this how old mutual treat the customers, the debit order goes of every month but I am not getting any satisfaction.
Hope all is well
Ever since I layed a complain, the claim was reopened but I am not getting any feedback, I have been sending emails to claims department and consultant responsible for the, but I am not getting any response.
Is this how old mutual treat the customers, the debit order goes of every month but I am not getting any satisfaction.