AE
Alicia E

1 reviews | Active since Dec 2015

09 Sept 2021, 15:21

Car Insurance Claim at Iwyze

I’ve submitted a claim on 31/08/21. Received an automated response. Phoned Several Times; and one Waits And Waits….. And No Answer. Out of Desperation; I went into a branch in Kenilworth Centre. The Helpful Consultant Experienced the Same as Myself…… No Answer!!!! I Sms Claims at 3371 for a consultant to return the Call……… I’m Still Waiting!!!! However when the Debit Order is Due….. it’s deducted the Morning of the Due Date. POOR SERVICE!!!!!!! If my review is by Any Chance Seen by Iwyze…… my policy Number is: ***

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Replies (1)
iWYZE
iWYZE's reply10 Sept 2021, 09:18
Official
Dear Alicia
 
 We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
 Please be assured that we have directed your request to the claims team for urgent assistance. 
 
Kind regards 
 
The iWYZE Team