Car insurance claim

I am suffering a terrible experience with my car insurance claim. I was involved in an accident, I am insured with Iwyze. On the day of the accident they were helpful and friendly. The challenges started with their claims consultant. He is giving me all the tricks on the book to avoid giving me final conclusion on my claim, it is almost a month now. I still have not received final decision on my claim, he keeps on delaying with empty promises and telling me there are still challenges on my claim. I just want the insurance to let me know if they declining my claim, ruther than playing games, not being clear on their process. My life is on pause because of them. Currently they are not returning my emails, everyday I send them an email, he just leaves me hanging. I am really disappointed with the lack of customer service and transparency on their processes. Any senior management from Iwyze please intervene, I require finalization on my claim. I cannot go for months, without knowing what is happening.