*********** CAR INSURANCE.

I took a car insurance with Iwyze in 2021 and the premium was to be reviewed in 2022.

In 2022 August. An agent called me and we went through the policy and i asked him rather increase the premium than the excess. We kept the excess as it was and increased the premium then he sent me my revised policy as discussed on the 25th August and i kept the copy. Everything was ok.

In December 2022 i was involved in a car accident then i called iwyze.

To my surprise I’m being told there’s a different polocy sent to me on the 30th August 2022 which is different to what i have. No one is talking about the policy i got on the 25th August. I’m still shocked by this.

It’s May 2023 now and my car is still not fixed because I’m going back and forth with Iwyze.

I asked for the telephone audio recording i had with the Agent (Neo) that called me in August 2022 and they’re not sending it because they know they messed up and don’t want to account.

I’ve written so many emails to IWYZE, telling them that there must be a mistake somewhere because the policy i discussed with the agent is the one we agreed on. They want me to pay for their own mistakes.

My car is still damaged and IWYZE is getting my monthly premiums without fail.

I need help. IWYZE is ****ming me!