Car Account Claim

I have lodged a car accident claim with Iwyze on the 25/05/2022, all documentation required was submitted on the 26/05/2022, all the other information was sent through to the assessors on the days of request. Claim no. *** has not yet been finalised to date whereas I was given an assurance that the issue will be resolved within 10 working days. I was offered a settlement in cash below the damage cost (damage based on the quotations that I sourced from VW authorised Panel Beaters is R25k) and I was offered R15k - R5k excess fee which made the offer to be R10k and I rejected it on the basis that I have done quotations with VW Authorised Panel Beaters and the lowest for the damage was R25k. I am not happy with the services rendered to me by Iwyze through the assistance of Neo Mokhele and her Manager Thandeka.