****** car

I would like to share the terrible customer care I have received under IWYZE INSURANCE. On the 8th of June 2023 my car(VW T-ROC 4MOTION) was ****** and i logged the issue on the very same day, I gave all details that were needed. Everything was reported from the police to tracker and insurance. The matter was attended a month after and my case was handled by senior validator. The way those people do not have sense of emergency is scary. I called in checking the progress and i was passed around by a lot of people till they finally assigned me to a person who asked for both my car keys, I gave them to him, this is now the second month July. I kept calling every day and not even a single person is giving me any feedback and at this point i am very frustrated because it's the second month my bank is debiting the instalment and the car is not yet recovered. My assessor emails and asks me if i can send him my statement because he is not getting help at the police station, I drove to the police station that instant and i asked my Investigating officer to send it to him, he received it. The assessor asked for settlement quote and copy of logbook and i sent it to him. basically, I have been doing the assessors work while he was having time of his life i dont know where. Fast forward we in August and the assessor said they will finalize the claim on the 4th of August but till this day (18/08/23) nothing has been said to me. When i called in asking the turnaround time they had said it takes about 15-20 days. I don't know if this is done because I'm black, young and female or what. I have been sending emails since Monday to the assessor and calling in, but he keeps ignoring me. This will be 3rd month now of debiting a car that is not in my possession. I am very angry and frustrated right now.