Cancelling my insurance

Good day Today I get a call from one of the iwyze consultants advising me that they are cancelling my insurance policy with them as I have claimed alot . I have home content and cellphones and a car insured with them . I had the cover for over a year now . To my surprise no one has called me before advising me of this or notified and given alternative of increasing my premiums or access fee which left me puzzled on how do they come to that conclusion of cancelling my insurance without offering me alternative solutions . I'm really finding that unfair and that I have been treated harshly by iwyze with only solution to cancel my insurance. I'm sure the are plenty of insurance covers that can give me better rate but I'm just shocked on how the matter has been handled by such a big company. Utterly disappointed of such a service given to me .