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Nombita N

1 reviews | Active since Jan 2020

05 Jan 2020, 21:29

Cancelled policy premium debited from bank account for 5 months.

I cancelled my car insurance with iWyze in Jan 2019. Subsequent to that premiums were debited from my bank account for 5 months. I queried this and was only reimbursed a portion of the money *******ly debited from my bank account. When I queried the rest of the amount owed to me, I received no response to my emails. A number of emails were sent to the complaints departments and have not been attended to. I am beyond frustrated with iWyze and immediately request for my refund to be paid back to me. I will not be subject to such ******ion.

0
Replies (1)
iWYZE
iWYZE's reply06 Jan 2020, 08:20
Official
Dear Nombita,
 
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
 
We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
 
Regards
The iWYZE Team