Cancellation of policy

<p>Good afternoon</p> <p>On 10 May I have asked to cancel my policy, and received reference number REF[ ********** 8]. Two weeks later, no one has contacted me, and when I complained, I got another reference number REF[ ********** 3].<br />This morning I see that my policy was deducted via debit order.</p> <p>Could you please cancel my policy with immediate effect. This is the reason that I want to cancel - the service is just terrible. Two weeks with no feedback!!</p> <p> </p> <p>Policy number: ********** 797</p>