sN
sumitra N

1 reviews | Active since Jun 2016

03 Jul 2017, 09:06

CANCELLATION OF POLICIES

<p>The service received was great at Sales and disppointing therefter. I would like to cancel the policies.</p> <p>On the 29 of June 2017 I tried calling to cancel the policies to no avail. On the 30 of June 2017 i once again tried to cancel the policies and was told that both policies which i initiated must be now cancelled by the other party alothough at inception there was no contact with the other party. Furthermore a reimbur*****t on the debit order .</p> <p> </p> <p>i do not want to be contacted please email me as i have wasted enough time concerning this matter.</p> <p> </p> <p>Please cancel the policies immediately failure of which the matter will be escalated to the Ombudsman!</p> <p> </p> <p> </p>

0
Replies (4)
iWYZE
iWYZE's reply03 Jul 2017, 15:39
Official

Dear snaidu777

We note that our consultants have been in contact with you this morning regarding the cancellation.

It is policy that the insurer would need to speak to the Policy holder to effect the cancellation of a policy.

The policy holder may contact us on *** in order for us to assist with the cancellation.

Regards

iWYZE Team

sN
sumitra N's update04 Jul 2017, 13:13
Reviewer Update

Please provide a reference for the complaint as the matter will now be escalated to the Ombudsman.

iWYZE
iWYZE's reply14 Jul 2017, 11:54
Official

Dear snaidu777

Kindly note that the policy has been cancelled and the complaint will be marked as resolved.

Regards

iWYZE Team

sN
sumitra N's update14 Jul 2017, 15:36
Reviewer Update

I am still waiting for my refund??? Will that also take another month.