RM
Rohuliswa M

1 reviews | Active since Jun 2017

17 Nov 2020, 16:15

Cancel your insurance with iWYZE ASAP, Thank me later.

I lost my phone and i reported it to the subscriber and the police as i should. Then i lodged a claim with iWYZE insurance. When i was lodging the claim they asked how often i would like to get updates and said every two days since that was their minimum option. It has been two weeks now. I still do not have a phone and they are not updating me. Each time i write to them it goes unanswered. Since the claim started i have been in contact with Sicelo Maseko and Athenkosi Zekani. The two gentlemen have no regard for their clients. At any given moment i felt like they were doing me a favour and i was supposed to be grateful. To date, i have not been told if my claim is approved or not. This is the most unprofessional service i have ever come across. Especially when i pay for such service.

0
Replies (1)
iWYZE
iWYZE's reply23 Nov 2020, 12:19
Official
Dear Rohuliswa Mawela

We acknowledge receipt of the complaint and we're sorry to learn that our service has disappointed you.

We confirm that your claim has been finalised and compensation made by means of the claim payment.

Regards
The iWYZE Team