Cancel Policy Request

with numerous attempts to cancel my policy with you guys, it all goes to deaf ears. I made number of calls n callback requests so that a consultant can help me cancel my car insurance and stop debiting on my account. My bank charges me R150 for one failed debit order and u guys try to debit twice which leads me to a minus R300 on just banking fees in a month because of you. my head is spinning now knowing you'll be debiting in the last day of the month of this month. can you urgently call me.