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P/N: *** – GAP COVER CLAIM

I submitted a claim for the anaesthetist Dr van Zijl on the 12/08/2022.

We received 2 emails saying that the claim was in progress.

On the 19/08/2022 I called the call centre to find out what is happening and they told me a full statement from Discovery was needed. I sent the statement on the same day.

On the 24/08/2022 I called to find out if it was received as I hadn’t had any feedback.

Clinton confirmed receipt and said that hes forwarding the document to the Assessors and they will call me by Friday.

Yesterday morning my husband called for progress and was asked for date and time the email was sent. He wasn’t able to answer the questions because I sent the docs. Gap tried call me but I was in a meeting and missed the call.

I called yesterday and Selvan said that Clinton had not sent any email to the assessors last week and that he will send to them and they will definitely call me this morning.

I haven’t heard anything from anyone regarding the claim.

Each time we call we hold on for approx. 30 minutes.

I just want to know what is happening with the claim submitted 3 weeks ago.

Leslie Maart ***