C*** iWyze Incurance// Complaint (Repudiated Claim)

Hi everyone,

I hope this message finds you well. My name is LZ Mdikane, and I am writing to formally complain about iWyze Insurance, which is part of the Old Mutual group. I was previously insured with Discovery Insurance but decided to switch to iWyze Insurance due to more affordable premiums. Unfortunately, this decision turned out to be one of the worst choices I have ever made. I was involved in a car accident on the 1st of May 2025 at around 6:30 am, my vehicle was towed to Elegance panel beaters based in East London, and this instruction was directly from iWyze. I was later contacted by Thandi Nkwani 2 days after the incident, she arranged a courtesy car. I informed her that I never received my policy document from iWyze and did not remember what the cover fully entails, as this was a telephonic sale. She promised to send me the document, but not on the day in question. After reviewing the policy document, i had comfort that my vehicle was fully insured.

I received a second call from Thandi to advise that the matter has been handed over to Lawrence Petzer, an iWyze assessor. I arranged a meeting with Lawrence who insisted to meet me in East London instead of King Williams Town where i resided.However, we met and he interviewed me holding a recorder and i frankly asked him as i felt like a ******** at this point and i've never went through such pedantic interview, that was the last day i had or ever spoke to Lawrence. A few days later i recived a call from Thandi Kwani over confident that the matter has been refered back to her Lawrence will no loger be hadling the case (after all the cartbanche). Thandi, re-interviewed me over the phone but her interest was more focused on the point of sale and what i agreed or disagreed upon. I explained to her that there is a possibilty that the questions she is raisinng might have been asked but i do not renmember and this is subject to the emphasis that i should have been informed that this had an impact on the premiunm and actual cover.

I left my vehicle at Elegance panel beaters and i found it in an Auction house, no one informed me that my car was being moved, i leanrt this after reiciving a ridiculous offer and this whole saga took a full month. I wrote to *** requesting the voice recording from the point of sale as I seek clarity on the reason for the claim rejection. Can i listen to the voice recording? I paid for my own courtesy car with a deposit and fees from Avis. I'm trying to retrieve my car from the auction house, and IWyze could not be moved or cared.

I kijndly request a review on this matter and a proper engagement model.