Breach of Contract- Iwyze refuses to pay.

I have been a loyal iwyze client since Feb 2011. i submitted a claim in 2013 because the cables in our area was ****** causing damage to my decoder, microwave, computer and alarm system (note: I claimed not because of my own doing, but because of an occurence out of my control). Toward the end of last year i made a number of changes to my policy, i also added another vehicle to my policy (x3 vehicles). I then received my revised policy from Iwyze in December 2014, and i was very excited to see that it states on my policy that i am entitled to a no claim reward bonus of R5369.74 should i not claim before 31/12/2014. i phoned Iwyze to confirm when i would be receiving this reward and was told that i am mistaken, this is not the case. I enquired as to why this statements reflects on my policy, i was told that it's an administrative error as the claim in 2013 was not closed properly. I feel that Iwyze has created this expectation, they need to honour it, and they cant mislead me in the way which they have, on more than one occassion. So i have threatened to cancel my insurance with them, and the consultants that i have been delaing with couldn't care less! So much for loyalty!