SS
Sydwell S

1 reviews | Active since Dec 2014

24 Dec 2015, 15:34

Brand changed without consulting me.

First of all I'd like to thank IWYZE for attending to my problem the last time I laid a complaint, I truly appreciate it. Last week I lodged a claim about my damaged tv and it was replaced, however I'm not happy with the way it was handled. My tv was a SONY BRAVIA 42 inch and it was replaced by another brand, of a smaller size without even consulting with me. I feel they should have atleast communicated this decision,cos that way I was gona be advised of their plans and we would have found a suitable decision for everyone involved. Personally SONY is my favourite brand and had they communicated, we could have maybe agreed on a smaller tv BUT a sony tv. Now this changing of brand and size, plus it was not properly communicated feels like a serious \down grade"plus a *******."""

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Replies (1)
iWYZE
iWYZE's reply07 Jan 2016, 12:17
Official
Hello unfairly treated,

We do apologies for the lack of communication regarding the replacement of your TV and the brand it was replaced with.

Your matter has been escalated to our Claims - Non - Motor management and they have been trying to get hold of you to see how they can assist.

Could you kindly call the Team Manager, Maria Tilli, on *** or e-mail her at ***.

Best regards,
Rodwell
iWYZE Team