****** BMW after 4 months with no response from insurance

We logged a claim for a ****** vehicle with iwyse in January 2025 up to date 9th May we still do not have an answer from the iwyze insurance and we are still paying our installment at the bank aswell as the insurance, they appointed a assesor in January which in February/ April they appointed a new assesor up to date the assesor can't tell us what's going on, he is making us feel like we are the ********s always asking why is the car ****** but we have the key with us There is a lady who assist us but she does not communicate unless my husband sends her emails The only time that she sends my husband a mail was when we complain on a Facebook add which was last week My husband also logged a claim for the other vehicles windscreen that was damaged on the 15th of April on our way to bloemfontein up to date he did n9t get any feedback from the insurance iwyze if the claim is logged or not

Can we please get help in this matter as the police already closed the case because they don't have any leads on the ****** vehicle, I want to know until when should we pay the vehicle and insurance because it's already 4months